Privacy Policy

This is the Privacy Policy for The RX Solution LLC (RXSolution), and its property patientassistanceprograms.net. Contact information can be found at the bottom of this page.

The RXSolution takes a strong interest in valuing our relationship with you. This is why we understand not only how respectful, but how strong privacy is to our relationship with you. With this said, we are committed to protecting your privacy of your Protected Health Information (PHI). Protected Health Information (PHI) includes any individually identifiable health information. Identifiable refers not only to data that is explicitly linked to a particular individual (that's identified information). It also includes health information with data items which reasonably could be expected to allow individual identification. We may obtain your PHI information for the sole purpose to help with the service we offer and to document pertinent information in your records that may assist us in managing your involvement in our program as well as patient assistance programs that provide prescribed medications to you. Such use and disclosure may take place by providing, coordinating, or helping to obtain prescription medications for you by consulting with your pharmacist, physician, other specialist, or a representative of a pharmaceutical manufacturer. Such use and disclosure may also take place while conducting quality assessment and improvement reviews and/or training reviews and compliance activities, and planning, developing, managing and administering the basis of our business, namely conducting a pharmaceutical assistance service.

How Do We Use and Disclose Your Information?

Traffic Analysis: To ensure what we offer matches your needs, we may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information. This data reflects site usage patterns gathered during thousands of Member visits to our Web site each month but does not contain behavioral, personal, or identifying information about any individual member, unless that member has given us permission to share that information.
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services, and special offers we think you will find valuable.

Third Parties: We may share your information with other companies whose products and services may be of interest to you. These third parties may contact you as part of their marketing efforts. We evaluate such companies to identify products and services that serve the needs of our Members as well. We cannot and do not, however, make any representations about the practices and policies of these companies.

Service Providers: We may use other companies to perform services including, without limitation, facilitating some aspects of our web sites, sending e-mail, fulfilling purchase requests, and serving, customizing or delivering marketing or ads. These other companies may be supplied with or have access to your information solely for the purpose of providing these services to us or on our behalf. They do not have any independent right to use or disclose your information.
Affiliates. We may share your information with our other businesses and affiliated companies. We may combine the information that we collect from you with information that you provide to us in connection with your use of our other products, services and web sites, or information we collect from third parties.
Ads. Information about your activities on our site and other non-personally identifiable information about you may be used to limit the online ads you encounter to those we believe are consistent with your interests.
We may share personal information about you to respond to subpoenas, court orders, or other legal process, or to exercise our legal rights or defend against legal claims.

We may use and disclose your PHI when we contact a physician or his or her staff or a representative of a pharmaceutical company to determine, process, or gather information necessary to complete applications for prescription assistance programs on your behalf. We store some of your PHI in electronic computer files, both in our office and with a reputable records management company, and employ other precautions to safeguard the integrity of your PHI. In spite of these precautions, it is possible but unlikely that a computer crash or other technological failure could cause the loss of data. Reasonable safeguards are employed to protect your PHI stored on electronic media or in paper files within our office.

The RXSolution and its employees are informed of their responsibility to protect confidential customer information and are bound by these terms of service. We will also strive to ensure that the information concerning our customers is accurate. If you and/or our company become aware of any inaccuracies in our records received from the individual being assisted, we will take prompt action in correcting these errors. The RXSolution will not disclose your medical information for any other purpose without your written authorization. You have the right to request restrictions on certain uses and disclosures of your medical information.

The RXSolution is not required to agree with your requested restrictions. We reserve the right to change the terms of this Notice, making any revision applicable to all the protected health information we maintain. If Company revises the terms of this Notice, it will post a revised notice at the Company and will make paper copies of this Notice of Privacy Practice for Protected Health Information available upon request.

We also would like applicants to understand that you can revoke this authorization at anytime by requesting so in writing. Here at RXSolution, we act independently of any pharmaceutical manufacturer and their assistance programs. The RXSolution serves to assist in the application process and does not make nor is authorized to make decisions about acceptance, denial, or the management of any individual manufacturers program. The RXSolution does not act as a dispensing pharmacy and is not responsible for prescription information contained in any application as provided by the patient or their prescribing physician. Please understand that The RXSolution and its employees do not provide medical advice. The use of our employee’s assistance and the use of our website is not a substitute for or supplement to advice from a pharmacist, doctor or other qualified medical professional.
You're Rights Regarding Your Protected Health Information
1. You have the following rights with respect to your protected health information:
2. The right to request restrictions on certain uses and disclosures of your medical information.
3. The right to receive communications from helpwithmyrxmeds.com in a confidential manner.
4. The right to inspect and copy your medical information.
5. The right to request an amendment of your medical information.
6. The right to receive an accounting of the disclosures of your medical information made by helpwithmyrxmeds.com.
7. The right to request a paper copy of this Notice of Privacy Practices for Protected Health Information.
8. The right to complain to RXSolution and/or to the United State Department of Health and Human Services if you believe that the Company has violated your privacy rights.

In preparing this Notice, we made every effort to comply with this HIPAA requirement. Also, we want to advise you that in addition to the privacy and other rights given to you by HIPAA, our state may from time to time enact laws that also provide you privacy and other rights in relation to your health care and your PHI. Please consult with RXSolution if you have any questions or want more information concerning your health care and privacy rights under HIPAA or the laws of our state, or our privacy practices. This Privacy Notice was developed and is used by the Company as part of its HIPAA compliance efforts.

Email Marketing

Why Did You Receive An Email From Us?
You receive mailings from us for two possible reasons:
(1) Your email address is listed with us as someone who has expressly shared this address for the purpose of receiving information in the future.
(2) You have purchased or registered or otherwise have an existing relationship with us.

How Your Privacy Is Protected:
We use the latest security measures to protect against the loss, misuse and alteration of data used by our network.

Usage and Sharing:
We will never sell, share, or rent individual personal information with anyone without your advance written permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How Can You Stop Receiving Email From Us?
Each email sent contains a very easy and automated way for you to stop receiving email messages from us in the future, or to change your specific interest settings. If you would like to do this, simply follow the links at the bottom of every email message.
If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to [email protected] for review. We will look into the matter immediately.

Notice is Effective September 17, 2012.
Phone: 1-855-889-3707
Email: [email protected]